At Caltronix, Inc. we maintain a dedicated customer service staff that is essential for the success of our customers test and measurement programs.
 
By keeping you in touch with your equipment our cross trained staff will consistently meet your customer service expectations; and with the addition of our new 24/7
Client Data Center we believe that our customer service is second to none.

 

Equipment Service

    Pick-up and Delivery
  • Caltronix provides a no charge pick-up and delivery service in the greater Rochester, Buffalo, Syracuse, North country, Southern tier and Finger Lakes areas.

    Equipment Turnaround
  • Standard turnaround is five working days  for ALL units calibrated at our facilities.

    Equipment Expedites
  • available upon request.

    New Equipment Sales and Replacements
  • Whether you are looking to purchase new equipment or require replacements for damaged, aging or uneconomical repair Caltronix is your source.


 

 

Customer Communication

 
    Equipment Turnaround Notification
  • Standard turnaround is five working days for ALL units calibrated at our facilities.
 
    Equipment Expedites
  • available upon request.
 
    Equipment Repair Estimates
  • provided for your approval free of charge via email, fax or phone.

    Outsourced Approval Notification
  • for units requiring an outside source for service customer approval notification will be sent via email, fax or phone for your approval.

 

 


 

 

Representatives


Our sales/service representatives are available via email, fax or phone to provide assistance for equipment calibration pricing/quotations, equipment status, expedited turnaround, special data, equipment reports, billing requirements, and all customer requests.
 
Work Hours: Monday thru Friday, 7:30am - 5:00pm

Sales Staff
Outside/Inside sales Mike McGory
(585) 359-3780
Toll Free: 1-800-836-5780
Fax: (585) 334-0064
customerservice@caltronixinc.com
Service Process Manager Connie Corwin
(585) 359-3780
Toll Free: 1-800-836-5780
Fax: (585) 334-0064
  customerservice@caltronixinc.com
Service Representative Wendy Schneckenburger
  (585) 359-3780
  Toll Free: 1-800-836-5780
  Fax: (585) 334-0064
customerservice@caltronixinc.com


   
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